FAQ's

Question: What is your turnaround time?

Answer: Our usual turnaround time is 5-7 working days however please note this may be longer at peak times. Once dispatched please allow the shipping time for your item to arrive as advertised when ordering.

 

Question: Do you ship outside the UK?

Answer: Yes we ship internationally, please contact me to discuss shipping costs.

 

Question: Who do you ship with?

Answer: Royal Mail – All items are sent tracked and you will receive a tracking number when shipped

 

Question: What is the shipping cost?

Answer: Once you check out and select the destination country the shipping cost will be worked out for you.

 

Question: Can I make changes to the design?

Answer: Yes, I am happy to work with my customers to make changes to my designs. It’s important to me that you are 100% satisfied.

 

Question: Do you offer gift wrapping?

Answer: I am afraid due to the high level or orders we currently do not offer this service.

 

Question: What sizes are the frames?

Answer: Each item has the sizing in the listing.

 

Question: Can the frames be listed with different names to the pictures?

Answer: Yes absolutely! All frames are individually personalised.

 

Question: Can you make these in other languages?

Answer: Yes I am happy to translate the language from English. You will need to provide me the translation.

 

Question: Do I get to see the frame before you send it?

Answer: If you order a mini figure frame then yes. Once you order I will send you a proof of your artwork to approve before I begin the creation stage.